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At the heart of everything we do is a strong commitment to personalized care management. With every case that we handle, we take time to understand the unique circumstances and individual needs of the people in our care. We don’t believe in a one-size-fits-all approach — instead, we tailor each care plan to promote dignity, respect privacy, and empower independence. Our goal is to provide not just services, but meaningful support that honors the individual journey of each client and ensures they receive the attention and compassion they deserve.
Their dignity will stay intact. Their privacy will be highly respected. Their independence will be maximized to the fullest extent possible. These aren’t just principles — they are the foundation of our care philosophy. Most of all, we are your partner in personalized care management, ensuring that care is not only effective but also delivered in a safe, nurturing, and productive environment. We recognize that health and well-being go far beyond medical needs; they include emotional stability, a sense of purpose, and a feeling of security in one’s surroundings.
Emergency Care Info
If this is an emergency or you need immediate assistance, please call the Mental Health America of Virginia WARM Line: 1-866-400-MHAV (6428).
The Warm Line is a peer-run service for residents of Virginia. We offer this support line for individuals, family members, and other concerned parties who would like someone to talk to, or who request community mental health resources, or who have specific questions about their recovery journey. The peers who answer our Warm Line listen with compassion and provide non-judgmental support. MHAV Warm Line peers work hard to give individualized support and attention to each caller. Peers provide personal examples of wellness, recovery and hope, and maintain personal wellness as a model to communities and callers alike.
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